Terms and Conditions

Welcome to Studio Lulu ("we," "us," or "our"). By accessing or using our website studiolulu.com.au (the "Site") and purchasing products from us, you agree to the following Terms and Conditions ("Terms"). Please read these Terms carefully before using the Site.

1. General Information

1.1 These Terms are governed by the laws of Australia.

1.2 By using the Site, you warrant that you are at least 16 years old or have obtained parental/guardian consent to use the Site and make purchases.

1.3 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and conditions”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content

1.4 We reserve the right to modify these Terms at any time. Changes will take effect from the date they are posted on the Site. Your continued use of the Site constitutes acceptance of the revised Terms.

2. Products and Services

2.1 All products displayed on the Site are subject to availability. We reserve the right to modify or discontinue products without prior notice. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We will not be liable to you or any third -party for any modification, price change, suspension or discontinuance of the Service.

2.2 We aim to provide accurate product descriptions and images. However, slight variations in colour, design, or appearance may occur due to screen differences or manufacturing processes.

2.3 Whilst we aim to deliver what is shown on the site occasionally some flowers or foliage may be substituted due to availability. We make every effort to substitute the stem with a similar product.

3. Pricing and Payments

3.1 All prices listed on the Site are in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.

3.2 We reserve the right to change prices at any time. However, once you place an order, the price listed at the time of purchase will apply.

3.3 Payment must be made in full at the time of purchase. We accept Ames, Visa, Mastercard and Afterpay].

3.4 If payment is declined or fails, we reserve the right to cancel your order.

4. Orders and Shipping

4.1 By placing an order, you agree to provide accurate and complete information, including your contact details and shipping address.

4.2 We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, product unavailability, or errors in pricing or descriptions.

4.3 Shipping times are estimates and may vary due to external factors. We are not liable for delays caused by shipping providers or customs.

4.4 Risk of loss or damage to products passes to you upon delivery.

5. Returns and Refunds

5.1 Our returns and refunds policy complies with the Australian Consumer Law. You are entitled to a refund, replacement, or repair if products are faulty, damaged, or not as described.

5.2 We do not offer returns for change of mind.

6. Intellectual Property

6.1 All content on the Site, including text, images, designs, logos, and graphics, is owned or licensed by us and protected under Australian copyright and intellectual property laws.

6.2 You may not copy, reproduce, or distribute any content from the Site without our prior written consent.

7. Limitation of Liability

7.1 To the extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Site or products purchased from us.

7.2 Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to you under Australian Consumer Law.

8. Third-Party Links

8.1 The Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites.

9. Governing Law

9.1 These Terms are governed by the laws of Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us: info@studiolulu.com.au

By using our Site and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.